Please note that we comply with all government guidlines related to Covid -19 Including delivery of your goods in the safest manner .
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. The timescales for delivery of each product is detailed on the Shipping tab under the product image. Generally we aim to deliver between 3-5 working days however certain unique bespoke items can take 6-8 weeks. Premium Wine Coolers can take up to 15 days.
Shipping is free to mainland UK destinations. If you are located outside mainland UK then please email us at email@example.com for a quote.If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse ( if it is made available ) to the e-mail address you provided when checking out. The following Post Codes are not considered part of UK Mainland - Please contact us to get a quote for delivery. We do not deliver to Republic of Ireland.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.Any damage must be highlighted to us within 24 hours of delivery. If your item(s) do arrived damaged, please send photos firstname.lastname@example.org and we will process a claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a £25 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.